Categories > Other Services
How We Picked
Services: Hardware, wheels, casters, glides, ATV parts, material handling
Address: 2600 Portland St SE #3020, Calgary, AB T2G 4M6
Contact Details: (403) 966-4969; email@example.com
Operating Hours: Monday – Friday: 8:00 AM – 5:00 PM
|Google reviews score||4.7/5|
|Nice Local reviews score||4.7/5|
|Yably review score||4.8|
|Quality of service||4.9/5|
Since its establishment in 1975, Casterland continues to provide and distribute casters, wheels, material handling equipment, and industrial products across Canada.
We are impressed with their maintenance of complete inventories of a broad range of products, ensuring rapid service and delivery for all applications. Plus, they have a selection of bearings, ranging from flanged to toy bearings.
We also noticed that Casterland gained a long list of loyal clients who continue patronizing their services — thanks to their fully-stocked supplies and variety.
Another thing we like is that their staff and technicians are very accommodating and informative, especially for those who need help finding what they need.
For instance, a client called to ask about a bearing issue he had, and the technician offered and went out of his way to personally look into his needs. We appreciate how they value customer service.
Conveniently, you can order through their website, but for those who need assistance picking out what they need, you can visit their shop.
However, they aren’t available on weekends, so we suggest enquiring over the phone or those who get off work past 5 PM.
Finally, we love that they provide a 90-day limited warranty on their materials; clients can claim a replacement in case of a product defect at no cost.
2. SKF Magnetic Bearings
Services: Industrial equipment parts and services, magnetic bearings
Address: 928 72 Ave NE, Calgary, AB T2E 8V9
Contact Details: (403) 232-9292; firstname.lastname@example.org
Operating Hours: Distributor-based schedule
|Google reviews score||4.7/5|
|NiceLocal reviews score||4.5/5|
|Quality of service||4.9/5|
SKF Magnetic Bearings’ expertise in developing, designing, and manufacturing bearings, seals, and lubrication systems.
We also like that they provide machine health assessment, engineering, and remanufacturing services.
Notably, they offer all types of bearings, from rolling to mounted and plain to magnetic bearings.
They have a versatile product application, best for those who need bearing parts for different things.
Handily, their website features a detailed description for each bearing, complete with its make, size, and material. The page also has filter tools to help clients browse their selections efficiently.
Moreover, they have helpful catalogues and solution guides that help you decide what you need.
Another thing we love is that they apply practices and develop technology to be more sustainable, which is crucial given the state of our climate.
For instance, they are making products lighter, more efficient, longer lasting, and repairable to avoid constant disposal and reduce wasted production and the carbon footprint.
On the downside, SKF Magnetic Bearings relies on the regular schedule of their distributors even though they also have their company-owned distributor in Calgary. Therefore, we suggest clients opt for product deliveries instead.
Lastly, we also noted that they focus more on the industrial and commercial sectors, which we think may be pricier for non-wholesalers or retailers to buy directly.
3. Princess Auto
Services: Auto repair, parts, hand tools, metal fabrication, hydraulics, outdoor power equipment
Address: 11281 38 St NE #1000, Calgary, AB T3N 1M7
Contact Details: (403) 250-1133
Operating Hours: Monday – Friday: 8:00 AM – 9:00 PM; Saturday: 8:00 AM – 6:00 PM; Sunday: 9:00 AM – 5:00 PM
|Google reviews score||4.3/5|
|Yelp reviews score||3.5/5|
|Facebook reviews score||3.5/5|
|Quality of service||4.9/5|
Princess Auto provides an assortment of products for auto parts, repairs, hand tools, metal fabrication, hydraulics, outdoor power equipment, and more.
We think it’s good that they are open seven days, especially for clients doing over-the-weekend repairs or tune-ups. It also means that there are available staff on standby all week to assist or accommodate you if you have any queries.
On the contrary, we noted some negative occurrences with their customer service, particularly with the lack of assistance from in-store staff in locating specific bearings or parts.
Conveniently, we consider Princess Auto as a one-stop shop, given their large inventory of all types of auto or mechanical products.
That’s why we like that they have an easy search tool on their website to locate the part you need, and it also tells you if it’s available in a store near you in case you prefer buying there.
We also appreciate that they offer up to a $30-discount on shipping for a minimum of $100 on your first purchase. That said, we suggest first-timers hop on this deal.
Notably, we love that they have a hassle-free return policy for their products, and you can return it at any of their stores.
4. NAPA Auto Parts
Services: Replacement parts, oil and chemicals, paint and body, tools and equipment, accessories, farmand fleet, marine, power sports and RVs
Address: 7819 112 Ave NW #31, Calgary, AB T3R 0J5
Contact Details: (403) 208-6407; email@example.com
Operating Hours: Monday – Friday: 8:00 AM – 6:00 PM; Saturday: 8:00 AM – 5:00 PM; Sunday: 9:00 AM – 4:00 PM
|Google reviews score||3.7/5|
|Nice Local reviews score||4/5|
|Yelp reviews score||4.5/5|
|Quality of service||4.8/5|
NAPA Auto Parts offer a wide range of replacement parts, accessories, supplies, tools, equipment, and quality products.
They have product information, including manufacturer, cost, availability, and features on their page that may be useful for your DIY projects.
We are also impressed by the “Add a Vehicle” feature on their website, which helps clients match compatible parts with the model of your car. This feature saves you time from going through the description of every product you need.
That said, we encourage clients to register on their website and create so that it will save your searches and specifications.
To add, NAPA Auto Parts has a reward system for registered clients, so you can collect rewards, such as automatically earning a $5 coupon for every $75 purchased. We think this is a steal for those who are frequent patrons.
Unfortunately, there have been complaints regarding products being out of stock without certainty on the incoming stock arrival.
So we advise clients to opt for deliveries to avoid wasting time going to the store, and you can avail of their free shipping deals for orders starting at $75.
Also, we must mention that we noted reports of rude staff and poor customer service. For example, there were several instances of employees who hung up mid-call and in-store employees who were non-accommodating to the clients.
5. Grainger Industrial Supply
Services: Industrial equipment and parts
Address: 4340 Manhattan Rd SE, Calgary, AB T2G 4B2
Contact Details: +1-888-602-0000; firstname.lastname@example.org
Operating Hours: Monday – Friday: 7:30 AM – 5:00 PM
|Google reviews score||3.1/5|
|Nice Local reviews score||3.3/5|
|Quality of service||4.6/5|
With over 130 years of experience, Grainger Industrial Supply continues distributing maintenance, repair and operational supplies.
We like that they have a large selection of private-label and brand-name products, with a diverse inventory compatible with different applications or projects.
Furthermore, they have a wide variety of bearing types and sizes, bearing accessories, bearing heaters, and more — an impressive feat.
It’s also noteworthy that clients can request a quotation or special pricing by contacting them over a phone call or email. We think this option is helpful, especially for clients with more items.
Another thing we like is their 30-day return policy for their products and delivery — hassle-free and beneficial.
But, as a word of caution: we noted occurrences when Grainger Industrial Supply doesn’t pick up calls or respond to emails, particularly with follow-up concerns.
Moreover, we also heard reports about the wrong estimated time of arrival updates, which has led clients to drive to the store for pick-up, yet no signs of their order.
With that said, we think they need to work on their customer service, especially with assisting clients and addressing service issues.
On a positive note, you can also relay your concerns through their online live agent to check instant solutions that may help.