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The 5 Best Jewelry Stores in Vancouver

The 5 Best Jewelry Stores in Vancouver

Jewelry Selection – We picked jewelry stores with a variety of jewelry types and materials that can match customer demands.
 
Process – We assessed stores with reliable processing of customer assistance, providing feedback, and being flexible in custom orders.
 
Customer service – It’s crucial for the jeweller or staff to provide good customer service for a better experience.
 
Price – We listed jewelry stores that price their products and services reasonably.

A piece of jewelry can complete a look, make a loved one feel special, and even act as an investment — the list simply goes on! There are a lot of types and materials to choose from, too, as you can go for classic gold, sleek silver, or a polished diamond for some of the popular ones.

That said, an uncut gem is just a rock until a jeweller works their magic to give you that extra shimmer. Luckily, we narrowed down the best jewelry stores in Vancouver that can offer quality jewelry that ticks all boxes!

1. Crest Jewellers Ltd

Crest Jewellers Ltd Homepage

Services: Natural diamond, lab diamond, gem stone, wedding bands, professional repair, custom jewelry

Website: https://crestjewellers.com/ 

Address: 470 Granville St suite 831, Vancouver, BC V6C 1V5

Contact Details: (604) 685-8201; [email protected] 

Operating Hours: By Appointment only

Google reviews score4.9/5
Yably reviews score4.9/5
Facebook reviews score4.8/5
Total reviews4.8/5
Score consistency 4.8/5
Jewelry Selection4.5/5
Material and item selection4/5
Overall quality5/5
Process5/5
Customization and other services5/5
Availability and turnaround time5/5
Customer service5/5
Price (A higher score means better value)5/5

Pros

  • Won the Best of 2021 from the Georgia Straight
  • Offers free consultation and quote
  • Provides lifetime no charge for ring sizing
  • Provides lifetime no charge for ring cleaning, polishing and checking
  • Provides lifetime replacement guarantee of all small diamonds rings
  • Excellent customization process and results
  • Highly responsive and accommodating 

Cons

  • Limited jewelry type selection

With over 30 years of experience, Crest Jewellers provides some of the best custom rings and jewelry in Vancouver. What we like most about this family-owned jewelry store is its care and value for its customers. 

For instance, you’ll get a lifetime deal for free ring resizing, cleaning, and replacement guarantee for small diamond rings for every ring purchase!

These lifetime perks are best for generational pieces or something you want to hand down to a loved one over the years.

We also want to highlight their excellent customization experience, wherein you only need to go through three easy steps — Select, Design, and Love. 

You start by choosing a stone and metal for the hardware, share your ideas for the design with guidance from the jeweller, and finally, enjoy the finished masterpiece. 

It’s also admirable how smooth their selection and design phase is thanks to their understanding and friendly staff. They also work within your budget and timeline.

For instance, a client praised Crest Jeweller for not upselling anything or pushing them into something they weren’t comfortable with. The jeweller listened to every request and preference and pulled off the client’s vision — sincerity and honesty were present the entire time too!

Another plus for us is that Crest Jewellers is just a phone call away if there’s maintenance needed along the way!

On the flip side, we think they can work on adding more types of jewelry pieces since they mostly focus on rings.

However, they do have an impressive catalogue of rings which you can browse on their website so you can get a peek of what they can offer. 

Finally, we encourage you to avail of the free consultation and quote Crest Jewellers offers, especially since they’re highly accommodating and responsive.

2. Excel Jewellers

Excel Jewellers' Homepage

Services: Engagement rings, wedding bands, fine jewelry, lab diamond, natural diamond, Moissanite, bracelets, necklaces

Website: https://www.exceljewellers.com/ 

Address:  Upper Level 2203 – 10355 – 152nd St Surrey, BC V3R 7C1

Contact Details: (604) 588-0085; [email protected] 

Operating Hours: Monday – Thursday: 10:00AM – 7:00PM, Friday –  Saturday: 10:00AM – 9:00PM; Sunday – 11:00AM – 7:00PM

Google reviews score4.9/5
Facebook reviews score4.6/5
Yably reviews score4.8/5
Total reviews5/5
Score consistency 4.7/5
Jewelry Selection5/5
Material and item selection5/5
Overall quality5/5
Process4.5/5
Customization and other services4/5
Availability and turnaround time5/5
Customer service3/5
Price (A higher score means better value)5/5

Pros

  • Offers free shipping on orders over $500
  • Offers financing and layaway options
  • Has a wide jewelry selection
  • Provides lifetime protection against loss
  • Accommodates tight timelines

Cons

  • Can improve follow-up services
  • Can improve on communication

What we like about Excel Jewellers is their wide selection of jewelry, from rings to earrings and necklaces to bracelets.

On top of that, they also have an impressive selection of settings and stones, making them great for customization. Plus, it’s remarkable how they can accommodate tight deadlines — perfect for last-minute shoppers.

For example, one customer approached Excel Jeweller for a custom ring and was told it would be ready in four days—far from the three weeks other jewelry stores proposed. Surprisingly, the custom ring was ready for pickup within two days!

In addition, they offer free shipping for orders over $500. This is a great offer if you’re sending someone a gift! 

Some of the other perks we appreciate are their lifetime protection against loss due to a manufacturer’s defect, like your original diamond slipping from its original mounting. But make sure to practice their semi-annual inspection to keep this guarantee valid.

However, we are a bit iffy about their customer service regarding follow-up concerns, like having trouble claiming warranties, readjustments, and protection guarantees.

It also came to our attention some customers had communication issues with the jewelry store, particularly with initial consultations or follow-ups.

On a positive note, we like that Excel Jewellers offers financing and layaway options to give you some payment relief.

3. Harling’s Jewellers BC Ltd Vancouver

Harling's Jewellers BC Ltd Vancouver's Homepage

Services: Engagement rings, wedding bands, fashion jewelry, custom design

Website: https://harlings.com/ 

Address: 409 Granville St #256, Vancouver, BC V6C 1T2

Contact Details: (604) 687-1944; [email protected] 

Operating Hours: Monday – Friday: 9:30AM – 5:00PM, Saturday: 10:00AM – 5:00PM

Google reviews score4.9/5
Facebook reviews score4.1/5
Yelp reviews score4.5/5
Total reviews5/5
Score consistency 4.5/5
Jewelry Selection4/5
Material and item selection4/5
Overall quality5/5
Process4/5
Customization and other services5/5
Availability and turnaround time4/5
Customer service3/5
Price (A higher score means better value)5/5

Pros

  • Provides lifetime engagement ring warranty
  • Has returns and exchange policies
  • Accommodates modest budgets
  • Has excellent attention to detail
  • Flexible and efficient services
  • Great for men and women’s jewelry

Cons

  • Has limited jewelry selection
  • Can improve responsiveness
  • Can improve customer assistance 

Since its establishment in 1964, Harling’s Jewellers has been cutting and forging different pieces and stones in Vancouver. We like that they have an excellent track record for creating custom pieces for both men and women.

It’s pretty noteworthy that they even offer cufflinks to finish your sleek look with discreet yet classy pieces.

Another thing we admire is that they are open to a range of budgets — from modest to grand. And we are highly impressed that they can still deliver quality and well-designed pieces, regardless of your budget.

However, it’s a shame that they have a limited selection of jewelry and only tend to focus on rings and earrings.

We also noted some occurrences that involved clients complaining about Harling’s customer service. Most happen during inquiries and browsing, and this causes them to lose potential customers.

As for guarantees, we believe their lifetime engagement ring warranty and returns and refund policies can really come in handy, especially to avoid spending more. 

Furthermore, you can claim free repairs due to a manufacturer defect. And note that refunds are eligible up to 15 days after purchase and 30 days for exchanges.

Overall, Harling’s Jewellers BC Ltd Vancouver is a great place to start if you’re looking for men’s and women’s jewelry that can match your budget.

4. Cavalier Gastown

Cavalier Gastown's Homepage

Services: Engagement rings, wedding bands, diamonds, gemstones, repairs, redesigns

Website: https://cavaliergastown.com/ 

Address: 217 W Hastings St, Vancouver, BC V6B 1H7

Contact Details: (604) 681-0047; [email protected] 

Operating Hours: Tuesday – Friday: 11:00AM – 6:00PM, Saturday: 11:00AM – 4:00PM

Google reviews score4.9/5
WeddingWire reviews score5/5
Facebook reviews score5/5
Total reviews4/5
Score consistency 4.9/5
Jewelry Selection4/5
Material and item selection4/5
Overall quality5/5
Process4/5
Customization and other services4/5
Availability and turnaround time3/5
Customer service3/5
Price (A higher score means better value)5/5

Pros

  • Has an online booking system
  • Offers a variety of gemstones
  • Offers payment plans
  • Great ring craftsmanship

Cons

  • Slow turnaround times
  • Does not accept walk-in consultations
  • Limited to rings only
  • Can improve consultations and selection availability

Cavalier Gastown creates made-to-order engagement rings, wedding bands, and fine jewelry pieces. 

We think it’s notable they have a wide selection of gemstones, ranging from ethically-sourced sapphires, rubies, emeralds, and diamonds. But they mostly focus on rings only.

From our research, we noted multiple instances when customers — couples — had to search high and low to find the stone they wanted since most jewelry stores mostly offered diamonds. Fortunately, Cavalier Gastown was able to step up to the plate.

But, as a heads up, you need to book an appointment for your consultation since they don’t accept walk-ins. Luckily, they have an online booking system where you can block a time slot for your appointment.

Although, some clients have pointed out that their salespeople can improve on providing better assistance, especially to first-time buyers. 

Also, we think they should be aware of the availability of their resources to prevent misunderstandings with clients.

On the bright side, they have excellent ring craftsmanship, which can be rooted in their specialization and focus on them. We are impressed with their creativity and expertise in matching the desired vision.

However, this also equates to slower turnaround times, taking around four to six weeks for custom rings and 10 to 14 days for resizing.

Nonetheless, Cavalier Gastown is your go-to guy if you want more stone options rather than the famous diamond.

5. ‭Palladio Jewellers

‭Palladio Jewellers' Homepage

Services: Luxury watches, engagement rings, wedding bands, necklaces, earrings, custom jewelry

Website: https://palladiojewellers.com/ 

Address: 900 W Hastings St, Vancouver, BC V6C 1E5

Contact Details: (604) 685-3885; [email protected] 

Operating Hours: Monday – Saturday: 10:00 AM – 5:30 PM, Sunday: 11:00 AM – 5:00 PM

Google reviews score4.8/5
Facebook reviews score4.5/5
Yelp reviews score 4/5
Total reviews4/5
Score consistency 4.4/5
Jewelry Selection4/5
Material and item selection4/5
Overall quality5/5
Process4/5
Customization and other services4/5
Availability and turnaround time3/5
Customer service3/5
Price (A higher score means better value)5/5

Pros

  • An official rolex retailer
  • Has a variety of timepieces
  • Provides a lifetime warranty on all creations
  • Has a wide selection of jewelry

Cons

  • Limited gold selection
  • Can improve customer assistance and consultation 
  • Some availability issues

What’s unique about Palladio Jewellers among the other jewelry stores in Vancouver is that they have a variety of timepieces.

Moreover, they are an official retailer for Rolex, assuring the authenticity of their products–a plus for trustworthiness! You can get the chance to buy your dream watch because they may contact you as soon as they have what you’re looking for.

As for their jewelry, we are impressed with their wide selection of jewelry items, such as rings, earrings, pendants, necklaces, bracelets, and custom pieces. 

And kudos to them for consistently maintaining a high standard on their products and custom work, despite the range of skills and resources needed to accomplish them.

Although, it would’ve been better for them to have a large selection of gold options to take it up a notch. 

We also noticed that Palladio encounters availability issues from time to time. Consequently, this disrupts the customization process of a customer, especially if they have a tight deadline. 

Another thing we found quite iffy is that clients also complained about their customer service and consultations. We hope they can improve their service to improve the overall experience of their customers.

On a positive note, we appreciate the perks that come with all their creations, specifically their lifetime warranty; it even allows you to have your pieces cleaned and inspected annually — at no cost!

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