In 1980, Superior Appliance Service started as a small repair business. Over the years, it has grown with more employees and many locations across Canada to reach more residential and commercial clients.

We appreciate that the company has a licensed technician team, ensuring that the client’s washing machine is in good hands. It’s also good to know that the team has experience installing different appliances.

In addition, they can work on major appliance brands. We see this as an advantage because many households in Edmonton buy popular brands.

It’s worth noting that they give clients peace of mind in case of unsatisfactory service. It’s because of their 3-month warranty for all repairs, which we feel is enough time to check if the washing machine is working correctly.

Unfortunately, unlike other repair services in Edmonton, they don’t have emergency services. And that’s why we appreciate the same-day service, as long as technicians are available.

Another convenient aspect we found is the 24/7 telephone support, even on weekends and holidays. We find it useful so clients can schedule their preferred times immediately, especially since there are no emergency services.

A drawback is that not all locations will have the same level of service. Clients hiring them in other cities may have a different experience than those from Edmonton.

On a positive note, many clients from the city liked their quality of service. We heard they were efficient, even when ordering replacement parts.

We also think it’s excellent that they provide accurate estimates and competitive prices. Because of this, those with tight budgets won’t have to pay too much for repairs.

Lastly, Superior Appliance Service has a $25 off coupon for new clients, which we highly appreciate as a welcoming discount.

In 1996, Dial An Applianceman opened its doors in Edmonton to provide its residents with a convenient appliance repair company. It even has plans to extend its services in Calgary and Toronto in 2023.

Moreover, it has a sister company called Appliance Kingdom. It sells appliances and replacement parts, offering convenience to its clients.

Speaking of convenience, the two companies are under one owner which gives clients an advantage when they need replacement parts. Also, they won’t have to look for other distributors for the necessary appliance parts.

Another factor we appreciate is the 100% satisfaction guarantee. We think people will appreciate this, too, because it eases their minds in case of poor service.

Aside from that, there’s a 90-day warranty for parts and labour. We find this beneficial in case there are problems after the repair service.

It’s good news that they offer emergency services, too. Considering broken washers happen unexpectedly, we believe this service is highly beneficial.

One of our main concerns is the fees, which some clients find a bit expensive. They also mentioned the poor experience with the initial diagnosis because some technicians showed up late, which is upsetting considering the high service fee.

We would also like to see a communication improvement. The clients we talked with were irritated about billing issues due to insufficient communication.

Founder Zahi Yaakobi established Uplifting Appliance Repair in Edmonton after working as an engineer and repairing garage doors. He has expertise in appliances, too, which we believe allows his clients to trust the company.

In fact, he will sometimes do the repairs himself, which we admire. For us, the personal approach is essential in appliance repair businesses.

Uplifting Appliance Repair is a licensed and insured company which can ease the client’s mind regarding hiring a reputable service. Additionally, they have a satisfaction guarantee in case of poor service.

It’s worth noting that despite having a small team, they still cater to areas outside of Edmonton. In addition, they offer free service calls to clients who need repairs.

The clients we surveyed appreciated the prompt response. Some even mentioned that the team arrived at the site in a short while, just after their call.

We want to note that they offer online coupons. Since repair costs depend on the appliance and the severity of the damage, we like this opportunity to save on costs.

But we find it disappointing that despite the affordable labour costs, the replacement parts seem to have much higher prices than other washer repair companies in Edmonton.

Clients agreed, too, because they mentioned that they were shocked at the final costs. So, we think it’s essential that they should include a detailed invoice next time. 

Furthermore, past clients received invoices without a list of all the details. Because of this, they felt there were hidden charges and were upset about the final costs.

Since 2000, Appliance Repair Expert has serviced major household appliances in Edmonton. One of the things we admire is it continues to follow the safety protocols due to the ongoing pandemic.

Not all businesses in Edmonton have accreditation from the BBB, which is why we were impressed that they are and even have an A+ rating. We see this as a benefit because it ensures they take consumer complaints seriously.

Another factor we like is the online appointment form that allows clients to choose their preferred time frame for the service call. From our viewpoint, this is helpful and avoids waiting for the whole day.

Moreover, the technicians quickly arrived at the location, which is an advantage because it reduces waiting time. Many of their clients appreciated this, especially since other repair services arrive late.

It’s worth highlighting that they are authorized service providers of several major appliance brands, including Samsung and Whirlpool. Besides that, they still service other brands like General Electric and Frigidaire.

Additionally, we appreciate that they order replacement parts straight from the manufacturers or through authorized distributors. Due to this, clients will get peace of mind that they’ll get the original parts.

Furthermore, there’s a 90-day warranty for parts. For us, this is enough time to make sure the washer will work effectively.

However, we were disappointed to hear that some technicians made incorrect diagnoses. Considering Appliance Repair Expert’s years in the industry, this is upsetting to hear.

Lastly, some clients felt that they were overcharged. Because of that, we think an improvement in customer service will be beneficial to avoid misunderstandings in the future.

The main thing we like about Maysfield Appliance Repair is its convenience as a one-stop shop for appliance repairs. It was founded in 1978 and is a family-owned and operated company.

It has a skilled team of repair technicians, which we appreciate. They’re also highly experienced in repairing any make and model of washing machines.

But one of the most valuable aspects is the company also sells replacement parts. There’s a wide inventory, too.

Many of these are available on the website. The reason we like this is that anyone can purchase the parts for those who prefer to do the repairs themselves.

In contrast, some clients were unhappy that they waited a long time before finally getting the replacement parts. Unfortunately, this caused delays with the service.

Furthermore, we find it highly beneficial that they sell new and used appliances. For old washers that are too far gone, clients can replace them at affordable prices.

Aside from those things, the Maysfiled Appliance Repair team can even remove old appliances and install new ones. And we think this provides a tonne of convenience.

It’s worth mentioning that they provided accurate estimates, and some were on par with the final invoice. Clients told us they liked the honesty and no hidden charges.

However, we heard some complaints about unresponsiveness regarding unsatisfactory service. It’s our belief that customer service is essential, that’s why we were quite disappointed.