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Tried and Tested 5 Best Air Conditioner Repair Services in Ottawa

Tried and Tested: 5 Best Air Conditioner Repair Services in Ottawa

  • Experience - To ensure a reliable service, we selected those who have been in the industry for years and have professional affiliations.
  • Services - We looked at the variety of services and packages available that can be useful for clients.
  • Accessibility - We chose providers who are great communicators and are available most of the week to make sure they can assist clients with busy schedules.
  • Rates - We picked services with competitive pricing and those that ensure clients get the best bang for their buck through good service quality.

Last summer, it was so hot I thought we were nearing the end of the world. The sun was scorching and the air was humid—and it worsened when my AC broke.

Out of all the times it could have happened, it broke right in the middle of summer (just my luck, huh?). So I was at home, with my only portable fan, sweating bullets while searching for hours for someone to repair my AC at the soonest possible time.

I found out that looking for a reliable air conditioner repairman in Ottawa is, surprisingly, not an easy task. I spent hundreds of dollars until I found the one who fixed my AC.

That’s not going to happen anymore, which is why I’ve compiled a list of the best technicians my friends and I have tried. Check them out below and don’t melt in the summer!

1. Enercare

Enercare's Homepage

Services: Air conditioner repair, maintenance, installation, water heater repair, etc.

Website: https://www.enercare.ca/locations/ottawa-east

Address: 2160 Thurston Dr, Ottawa, ON K1G 6E1, Canada

Contact Details: 613-216-0023

Office Hours: Monday – Sunday: 8:00 am – 10:00 pm (technician service)

Google reviews score4.9/5
Total reviews5/5
Score consistency4/5
Experience5/5
Services5/5
Accessibility4/5
Communication3/5
Availability5/5
Rates (A higher score means better value)5/5

Pros

  • Works on any air conditioner make and model
  • Available daily
  • Has 24/7 customer support
  • Offers a Protection Plan with added benefits
  • Protection Plan has coverage for expensive parts

Cons

  • Reports of slow service
  • Some complaints about late arrivals

Enercare is well-known for their home repair services. It’s nice that they’re experts at cooling, heating, water, and electrical issues, which kind of makes them a one-stop shop.

It’s awesome that only fully licensed technicians will go to your home, so you’re sure they’re qualified.

Safety is a priority, too, since they have Workplace Safety and Insurance Board (WSIB) coverage and are certified by the Technical Standards and Safety Authority (TSSA). 

Their expertise includes air conditioner repair, maintenance, and installation, which speaks volumes about their skills and knowledge. It also doesn’t matter what kind of AC you have because these guys can work on any make and model.

While you can call for a one-time service, it’s cool they have a Protection Plan, starting at a reasonable $17.99 + HST a month. What we love about this particular plan is it basically gives you more benefits than regular clients.

You also get coverage for pricey replacement parts and have after-hours service at no additional cost. It’s just unfortunate that there were some complaints regarding slow service despite being covered by the Protection Plan.

We’d also like to see an improvement in their communication, especially when showing up for the right appointment time. But, they compensate for their daily availability and 24/7 customer support line, making them an overall reliable service.

2. AirZone HVAC Services

AirZone HVAC Services' Homepage

Services: Air conditioner repair, diagnostic, maintenance, etc.

Website: https://www.airzonehvac.ca/

Address: #27, 174 Colonnade Rd, Ottawa, ON K2E 7J5, Canada

Contact Details: 613-592-5770

Office Hours: Monday – Friday: 7:30 am – 4:00 pm

Google reviews score4.9/5
Facebook reviews score4.9/5
Total reviews3/5
Score consistency5/5
Experience5/5
Services5/5
Accessibility4.5/5
Communication5/5
Availability4/5
Rates (A higher score means better value)4/5

Pros

  • Has 24/7 emergency services
  • Provides reasonable rates
  • Family Membership Plans are affordable
  • Family Plans have many benefits
  • Offers promos and discounts

Cons

  • Weekend services are pricier

Established in 2016, AirZone HVAC Services has specialized in heating and cooling services. But what we love is how they’ve expanded since then, which shows their commitment to the industry.

Their licensed and insured technicians offer air conditioning repair, diagnostic, and maintenance. Their thorough and professional service is pretty awesome, too, which many clients we talked to mentioned as well.

Another aspect worth mentioning is their competitive prices, starting at $149 + HST per hour during regular office hours. But since they’re not open daily, weekend hours will be more expensive at $225 + HST per hour.

Still, we like that they’re available for emergencies, even with a higher rate. Their emergency repairs are available 24/7, which is really convenient when your AC breaks down in the summer.

We also found that their Family Membership Plans are affordable, starting at $16.99 + HST, and already include a pretty decent list of benefits. This lower tier has 15% off on filters and scheduled service, and annual HVAC maintenance.

It’s nice they also offer promos that will help you save some more money. There’s quite a variety, like tune-ups and a free 10-year warranty, allowing you to find the right offer that will work best for your situation.

3. J.C. Robinson & Sons

J.C. Robinson & Sons' Homepage

Services: Air conditioner repair, installation, heating repair, installation, etc.

Website: https://www.jcrobinson.com/

Address: 1726 Bank St, Ottawa, ON K1V 7Y6, Canada

Contact Details: 613-733-2481

Office Hours: Monday – Friday: 8:00 am – 5:00 pm

Google reviews score4.7/5
Total reviews2/5
Score consistency5/5
Experience5/5
Services5/5
Accessibility4.5/5
Communication5/5
Availability4/5
Rates (A higher score means better value)5/5

Pros

  • Established in 1923
  • Has BBB accreditation
  • Provides 24/7 emergency services
  • Carries high-quality replacement parts

Cons

  • Sometimes unresponsive

A staple air conditioner repair service in Ottawa is J.C. Robinson & Sons. They’ve impressively been around since 1923—that’s over a hundred years in the business!

They’re also a BBB accredited business and has been a member since 1970. What’s nice about this is you can be sure of their high standard of customer support.

It’s also nice that many of their technicians have chosen to stay with them for their entire careers. It’s also cool that their in-house team are very knowledgeable in terms of AC repair, no matter what make and model that is.

Clients we spoke with complimented the technicians for their impeccable service. However, we noticed they sometimes have a hard time answering and returning calls during busy days, which is a small issue we encountered.

On a good note, we like that they carry many high-quality replacement parts and products, which is awesome should you need these during the repair. It also lessens the waiting time if your air conditioner needs some components replaced.

It doesn’t matter that their regular operating hours are only five days a week because they have 24/7 emergency services. We also appreciate that they have a team on standby, which is awesome for late-night AC problems.

4. Constant Home Comfort

Constant Home Comfort's Homepage

Services: Air conditioner repair, maintenance, heating repair, maintenance, etc.

Website: https://constanthomecomfort.com/ottawa/

Address: 155 Terence Matthews Crescent Unit 3, Ground Floor, Ottawa, ON K2M 2A8, Canada

Contact Details: 289-260-8640

Office Hours: Monday – Sunday: 24 hours

Google reviews score4.6/5
Total reviews1/5
Score consistency4/5
Experience5/5
Services5/5
Accessibility4.5/5
Communication4/5
Availability5/5
Rates (A higher score means better value)5/5

Pros

  • Won HomeStars Best Of Award 2020
  • Offers a 17-point inspection plan
  • Available 24/7
  • Provides same-day service
  • Prices are competitive

Cons

  • Some instances of slow/no responses

Constant Home Comfort is one of our picks because of their top-notch service. They even received the HomeStars Best Of Award in 2020, which speaks volumes about their quality of service and good customer support.

They offer a bunch of services, including heating and cooling repairs and maintenance. It’s also noteworthy that they work on many air conditioner brands and models, which is convenient because it indicates their extensive knowledge.

We also like their Maintenance Plan, which includes a 17-point inspection to ensure your air conditioner is working properly and effectively.

One of the most impressive things is their 24/7 emergency repair services. Plus, their technicians are available for same-day repairs, which is really helpful for unexpected air conditioning unit issues.

Even better, we noted that they’re praised mostly for their efficient service! Clients we spoke with were happy with the quick process, even when there were components that needed to be replaced.

It’s just unfortunate to hear about instances when clients didn’t receive a response. But we found that these don’t seem to happen often, and it’s mostly during peak seasons or when they’re getting a high number of calls.

Lastly, it’s worth noting that their prices are really competitive, and the quotations match the final cost. This makes them a solid choice for your budget.

5. Rick Menard Heating & Cooling

Rick Menard Heating & Cooling's Homepage

Services: Air conditioner repair, installation, boiler repair, furnace repair and installation, etc.

Website: https://menardheatcool.com/

Address: 1250 Old Innes Rd Unit 516, Ottawa, ON K1B 5L3, Canada

Contact Details: 613-834-1415, [email protected]

Office Hours: Monday – Friday: 8:00 am – 4:00 pm

Google reviews score4.9/5
Total reviews3/5
Score consistency5/5
Experience5/5
Services5/5
Accessibility4.5/5
Communication4/5
Availability5/5
Rates (A higher score means better value)5/5

Pros

  • Has an A+ BBB rating
  • Has 24/7 emergency repair services
  • Has a strict hiring process
  • Won Ottawa’s Favourite HVAC Company in 2020 

Cons

  • Some miscommunication problems

Rick Menard Heating & Cooling earns a spot on our list because of the impeccable service they’ve shown. Evidence of this is being voted Ottawa’s Favourite HVAC Company in 2020 from the Ottawa Awards by Faces Magazine.

It’s also worth noting that they have a BBB accreditation, which indicates their dedication to good customer support. They even received an A+ rating, which is the highest.

They’re basically a one-stop destination for any HVAC repair needs. They offer air conditioner repair and installation and heating services.

Plus, we appreciate their hiring process, which is strict and in-depth. This ensures that they only get the best repair technicians—a big plus because we’re all aiming for reliable service.

We like that their technicians are always in the know about energy-saving strategies, which are helpful for your wallet in the long run. It’s also nice that they’re independently certified by manufacturers, which speaks volumes about their knowledge of AC units.

Although their regular office hours don’t include weekends, we really don’t mind because they have 24/7 emergency repair services. It makes them accessible for Ottawa homeowners anytime.

We’re just a bit iffy to hear about poor communication problems. But, we appreciate them for making up for it, which previous clients have appreciated.

FAQs about Air Conditioner Repair Services in Ottawa

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