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5 Best Travel Agencies in Ottawa

5 Best Travel Agencies in Ottawa

  • Qualifications – It’s important for the company to be licensed and provide the necessary paperwork for every transaction to avoid getting scammed or wasting money.
  • Process – We assessed companies with efficient services including duration, resources and network, and travel management.
  • Availability and scheduling – We assessed companies that can accommodate their clients on time, have flexible schedules and handle each client appointment.
  • Customer service – We chose companies that can accommodate clients properly and respectfully.
  • Price – We selected companies with reasonable rates, considering the booking fees, the payments for the travel agents, and other special fees.

Planning a getaway should be thrilling, not stressful, right? From securing your flight tickets and accommodations to organizing unforgettable tours and seamless transportation, let the experts handle it all while you focus on the excitement ahead.

And guess what? We’ve scoured Ottawa to bring you a lineup of the city’s best travel agencies, ensuring your journey is not just memorable but truly extraordinary from start to finish. 

1. Fairouz Travel

Fairouz Travel's Homepage

Services: Trip planning, flight reservations, stays, destination weddings, 

Address: 1757 Bank St Unit 204, Ottawa, ON K1V 7Z4

Contact Details: +1 613-842-9595

Operating Hours: Monday – Friday: 9:00 AM – 7:30 PM, Saturday: 9:00 AM – 3:00 PM

Website

Google reviews score4.9/5
Total reviews4/5
Score consistency 5/5
Qualifications 5/5
Process5/5
Duration 5/5
Resources and network5/5
Travel management5/5
Availability and scheduling5/5
Customer service5/5
Price (A higher score means better value)4.5/5

Pros

  • Addresses flight cancellations/delays promptly
  • Provides detailed custom itineraries 
  • Highly responsive and accommodating

Cons

  • Can improve price breakdown

Fairouz Travel offers services, including trip planning, flight reservations, and optimizing stays, to meet your diverse travel needs.

From what we’ve gathered, Fairouz Travel provides stellar customer service, especially when things get a bit rocky during trips. For example, for a client who had a hiccup with their resort stay, a quick call to Fairouz sorted it out pronto, with bonus upgrades thrown in for good measure.

We also think it’s impressive that their team is swift with flight issues like cancellations or delays. They have a knack for resolving it immediately and sending a new flight update within 30 minutes, leaving clients stress-free without worrying about the logistics.

Another thing we appreciate is how they create detailed itineraries tailored to your preferences. To give you an idea, they’re highly organized and know all the best deals and destinations, which is especially handy for clients planning big events like weddings.

However, some clients have mentioned that they wish Fairouz Travel provided a clearer breakdown of prices, especially up front. Many have been led to believe that the initial quote covered everything but then found out there were extra charges added on later.

Nonetheless, we have to commend Fairouz Travel for maintaining a good reputation for providing smooth travel experiences, especially when handling roadblocks along the trip.

2. MidEarth Travel

MidEarth Travel's Homepage

Services: Flights, hotels, charters, travel insurance, VISA application, bus tours, vacation packages, top destinations

Address: 738 Bronson Ave, Ottawa, ON K1S 4G3

Contact Details: +1 613-236-5226

Operating Hours: Monday – Friday: 10:00 AM – 5:00 PM

Website

Google reviews score4.7/5
Total reviews3/5
Score consistency 5/5
Qualifications 5/5
Process5/5
Duration 5/5
Resources and network5/5
Travel management5/5
Availability and scheduling4.5/5
Customer service5/5
Price (A higher score means better value)5/5

Pros

  • Great with  all-inclusive vacation packages
  • Offers tour promos on their website
  • Friendly and accommodating staff

Cons

  • Closed on weekends

MidEarth Travel specializes in all-inclusive vacation packages, offering trips to destinations worldwide. We like that they also hook you up with bus tours across Canada and the United States, as well as deals on air tickets and hotel reservations.

On that note, MidEarth Travel’s all-inclusive packages are a game-changer for vacations and travel. Clients, especially those flying off internationally, have had smooth sailing because they don’t have to stress about tickets, transportation, tours, and sometimes meals.

It’s also a plus in our books that they offer a lineup of tours and vacation packages on their website. Perfect for those itching to travel but don’t have a specific destination in mind, and who want everything sorted out for them at a reasonable price.

We also love that their team is friendly and accommodating, which applies to the tours they hook you up with. Based on our research, clients have a blast and rave about the tour guides, too.

And there’s no need to stress about dodgy buses or sketchy hotels—clients we spoke with mentioned how comfy and top-notch they are.

Lastly, MidEarth Travel has an impressive track record of creating unforgettable travel experiences—some folks have been using their services for nearly a decade. Just a heads-up though, they’re closed on weekends, so any Friday-night inquiries might have to wait until Monday.

3. Flight Centre

Flight Centre's Homepage

Services: Flights, hotels, sun packages, cruises, tours, cars

Address: 362 Richmond Rd, Ottawa, ON K2A 0E8

Contact Details: +1 888-242-6321

Operating Hours: Monday – Friday: 10:00 AM – 6:00 PM

Website

Google reviews score4.5/5
Trustpilot reviews score4.2/5
Total reviews5/5
Score consistency 4.4/5
Qualifications 5/5
Process4/5
Duration 4/5
Resources and network4.5/5
Travel management4.5/5
Availability and scheduling4.5/5
Customer service4/5
Price (A higher score means better value)5/5

Pros

  • Offers many travel options
  • Highly informative and honest with itineraries
  • Has a big team

Cons

  • Can improve responsiveness to queries 
  • Closed on weekends

Next on our list is Flight Centre. What’s cool about them is the range of travel options they dish out—from flights and accommodations to vacations, cruises, tours, insurance, group or business travels, car rentals, and beyond.

From our surveys, the team stands out for their transparency and thoroughness during client consultations. When discussing tours or packages, they provide detailed rundowns, including both pros and cons, ensuring clients have a comprehensive understanding of each itinerary.

And speaking of the Flight Centre team, we’re glad that they have a relatively big crew to accommodate more clients at once. We also noticed they tag-team like pros. If someone’s on leave or absent, another member steps in to accommodate their clients—no delays, no fuss.

But, we think they can amp up their responsiveness since some potential clients have reported unanswered calls and emails, which nudged them toward other agencies.

And they take weekend rests seriously. If you’re burning with travel enthusiasm on a Saturday, you might have to wait until Monday for their assistance.

Regardless, we believe that Flight Centre is a top pick for those seeking well-experienced travel agents who can effectively go over your itinerary. This holds especially true for those planning long trips involving tours, flights, cruises, or group packages.

4. Voyages Rideau Travel

Voyages Rideau Travel's Homepage

Services: Vacation packages, cruises, hotels, flights, car rentals, destinations, weddings, groups, Disney vacations    

Address: 418-B Rideau St, Ottawa, ON K1N 5Z1

Contact Details: +1 613-789-4816

Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM

Website

Google reviews score4.5/5
Facebook reviews score5/5
Total reviews3/5
Score consistency 4.8/5
Qualifications 5/5
Process4.8/5
Duration 4.9/5
Resources and network4.8/5
Travel management4.7/5
Availability and scheduling4.5/5
Customer service5/5
Price (A higher score means better value)5/5

Pros

  • Offers travel packages
  • Great with custom travel planning
  • Excellent with group travels

Cons

  • Closed on weekends
  • Can improve response time

When it comes to Voyages Rideau Travel, they’ve got a knack for orchestrating group adventures and family getaways. To give you an idea, they curate a travel itinerary with special group rates, discounts, and upgrades—perfect for the soon-to-be-married couple.

What’s awesome about this travel agency is how they’ve set up their process—there are always sweet package deals up for grabs at promo prices. You can check out their homepage for everything from all-inclusive Havana getaways to sunny Caribbean cruises.

We also appreciate how their travel agents are meticulous and thorough in creating and explaining custom itineraries or trip plans. A client even praised their team’s hospitality for working beyond opening hours just to finalize the recommendation and provide something of value to the client.

On the contrary, we have noted some reports regarding the slow response time, especially for newer clients or those browsing different travel agencies. You’ll probably have to call them first thing to avoid the rush or visit their location for a walk-in consultation if you’re eyeing to hire them.

Just keep in mind that they’re closed on weekends, so you’ll need to plan your consultation accordingly, especially if you’re busy during the weekdays.

Finally, we’re also thrilled about their expertise in Disney vacations, covering everything from Walt Disney World Resort to Disney Cruise Line and more. They’re experts at tailoring travel preferences to match clients’ love for Disney-related things.

5. TTQ Travel

TTQ Travel's Homepage

Services: Full-service travel agency, flights, world destinations, cruises, hotels, visa, insurance services

Address: 880A Somerset St W, Ottawa, ON K1R 6R7

Contact Details: +1 613-680-7977

Operating Hours: Monday – Friday: 9:30 AM – 3:30 PM

Website

Google reviews score4/5
Yably reviews score 4.8/5
Total reviews3/5
Score consistency 4.4/5
Qualifications 5/5
Process4.8/5
Duration 4.9/5
Resources and network4.8/5
Travel management4.7/5
Availability and scheduling4.5/5
Customer service5/5
Price (A higher score means better value)5/5

Pros

  • Can assist with Visas and insurance
  • Handles Disney vacations
  • Great for China destinations

Cons

  • Closed on weekends
  • Can improve communication

TTQ Travel offers a wide range of services, from flights and worldwide destinations to cruises, hotels, visas, and insurance assistance. Plus, their professional team goes the extra mile to tailor your travel plans, providing you with more options and top-notch service.

One thing we like about this travel agency is how they specialize in destinations in China, like Beijing and Shanghai. We also think that their insider deals and expertise can help clients save on vacation costs and make the most out of their trip.

On top of this, we have to give them props for their expertise in designing fantastic Disney-related vacations, which include organizing flights, amusement park visits, cruise lines, and more. Based on our research, they streamline admissions and bookings thanks to their reliable contacts and channels. 

While we’re impressed with their services, we think there’s room for improvement in their communication, particularly in responding to client inquiries via email.

Other than that, we love that they provide visa assistance services, which can be a lifesaver for travellers needing entry and exit requirements for other countries. 

Plus, their visa services are reasonably priced, ranging from $100 to $200, making it a convenient option if you prefer not to go through a third-party agency.

FAQs about Travel Agencies in Ottawa

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